Quake Services Refund & Exchange Policy
At Quake Services, we strive for your complete satisfaction with our digital marketing services like Demand Generation, Brand Acceleration, and Technology Performance. This Refund and Exchange Policy outlines clear, fair terms for refunds, cancellations, and exchanges to build trust and transparency. If you’re unhappy, we’re here to make it right—whether through refunds, service adjustments, or credits.
Use the table of contents or search (Ctrl+F) for quick navigation. Questions? Contact us.
Table of Contents
Overview
Eligible Services
Refund Process
Refund Timeline
Non-Refundable Items
Exchanges & Credits
Cancellations
Dispute Resolution
International Clients
Policy Updates
Overview
Our policy prioritizes customer success. Refunds apply to prepaid services not yet delivered or within trial windows. Digital services (e.g., SEO audits, PPC setup) are generally non-refundable post-delivery due to their custom, non-tangible nature—but we offer exchanges, optimizations, or account credits as alternatives. All requests follow Pakistan consumer laws and international best practices for service-based agencies.
Key Principles:
Full refunds for undelivered services.
Partial refunds for partially delivered work.
No refunds after full delivery + 7-day review.
100% satisfaction guarantee on setups (e.g., web design).
Eligible Services
Refunds/exchanges apply to these common Quake Services offerings:
| Service | Refund Eligibility | Conditions |
|---|---|---|
| SEO Audits | Full within 48 hours of delivery | No changes made to report. |
| PPC Campaign Setup | 50% if cancelled pre-launch | Post-launch: Optimization instead. |
| Web Design/Development | Full pre-approval; 50% post-revisions | Up to 2 revision rounds included. |
| Content Marketing Packages | Pro-rated per unused articles | Delivered content non-refundable. |
| Social Media Management | Monthly retainer: 30-day notice | No refunds for past months. |
| Email Marketing Setup | Full within 7 days | Sequences unlaunched. |
| Custom Strategy Consultations | Full within 24 hours | Recordings provided post-call. |
| One-Off Projects (e.g., Landing Pages) | Milestone-based (e.g., 50% per phase) | Completed phases non-refundable. |
Refund Process
Getting your refund is simple and hassle-free:
Submit Request: Email [email protected] with “Refund Request – [Order/Project ID]” subject. Include invoice number, service details, reason, and supporting docs (e.g., screenshots).
Review: We assess within 24-48 hours—expect a response outlining options (refund, credit, fix).
Approval: If eligible, confirm via email. Provide payment proof if needed.
Processing: Refund issued to original payment method (bank transfer/EasyPaisa).
Confirmation: Receive receipt and closure email.
Tip: Act quickly—timelines apply!
Refund Timeline
We process fast to respect your time:
Request Window: Within 7 days of purchase/delivery for most services; 30 days for retainers.
Review Time: 1-2 business days.
Processing Time:
Payment Method Timeline Bank Transfer (Pakistan) 3-5 business days EasyPaisa/JazzCash Instant-24 hours International Wire 5-10 business days Credit Card 5-7 business days (bank-dependent)
Funds appear faster domestically. Delays? We’ll update you.
Non-Refundable Items
To protect both parties, these are final:
Delivered Digital Products: SEO reports, content, ad creatives, strategy docs—custom work can’t be “returned.”
Third-Party Costs: Google Ads spend, hosting fees, tool licenses (e.g., SEMrush)—non-recoverable.
Post-Launch Services: Live PPC/social campaigns, as pausing affects performance.
Discounted/ Promo Services: Final sale.
Hourly Work: Billed in advance; no refunds for completed hours.
Negligence Cases: Repeated revision requests beyond limits without valid feedback.
Exception: Service fundamentally undelivered or misrepresented—we’ll redo or refund fully.
Exchanges & Credits
Prefer not to cancel? We offer flexible alternatives:
Service Exchange: Swap SEO for PPC setup (equal value).
Account Credit: 100-120% of refund amount for future services (expires 6 months).
Free Optimizations: 10-20 hours extra on underperforming work.
Extended Support: Bonus month on retainers.
Credits transferable to affiliates; email to apply.
Cancellations
Prepaid Projects: Cancel anytime before start—full refund minus 10% admin fee (waived first time).
Monthly Retainers: 30-day written notice. No refunds for active month.
Auto-Renewals: Disable anytime in client portal; notice not needed.
We’ll provide final reports/assets upon cancellation.
Dispute Resolution
Most issues resolve amicably. For disputes:
Contact us first—we aim for mutual agreement.
Escalate to mediation (Lahore Arbitration Center if in Pakistan).
Courts: Exclusive jurisdiction in Lahore, Pakistan.
No chargebacks without discussion—agrees to 20% penalty.
We cover mediation costs if we’re at fault.
International Clients
Same policy applies globally. Currency: Quotes in PKR/USD. Refunds in original currency at transaction rate. Expect longer processing for wires. Comply with your local laws (e.g., EU GDPR rights honored).
Policy Updates
We may revise for legal/business needs—posted here with “Last Updated” date. Continued use = acceptance. Material changes emailed 14 days prior.
Need a refund now? Start your request: [email protected] or call +92-300-3900374. We’re committed to your success at Quake Services!