Quake Services Terms & Conditions

Welcome to Quake Services! These Terms and Conditions (“Terms”) govern your access to and use of our website (quakeservices.com), services (Demand Generation, Brand Acceleration, Technology Performance), and related offerings. By using our site or services, you agree to these Terms. We keep it clear and fair—read on or use the table of contents for quick navigation. Questions? Email us.

Table of Contents

  • Acceptance of Terms

  • Description of Services

  • User Accounts & Responsibilities

  • Payments & Billing

  • Intellectual Property

  • Client Responsibilities

  • Cancellation & Termination

  • Refunds (Summary)

  • Limitations of Liability

  • Indemnification

  • Confidentiality

  • Dispute Resolution

  • Governing Law

  • Changes to Terms

  • Contact Information

Acceptance of Terms 

By accessing quakeservices.com, submitting a form, or engaging our services, you confirm you’re at least 18 years old and agree to these Terms, our Privacy Policy, and Refund Policy. If signing on behalf of a company, you have authority to bind it. We may update Terms—continued use means acceptance.

Description of Services

Quake Services provides digital marketing solutions:

  • Demand Generation: Lead gen via SEO, PPC, content, email.

  • Brand Acceleration: Social media, branding, paid amplification.

  • Technology Performance: Web design, analytics, optimization.

  • Additional: Consultations, audits, custom strategies.

Services are custom; no guarantees of specific results (e.g., #1 Google rank) due to external factors like algorithms. We deliver via email, client portal, or tools like Google Drive.

User Accounts & Responsibilities 

  • Accounts: Required for retainers/projects. Secure your login—share credentials, and you’re liable.

  • Usage: Use services ethically; no illegal/spam activities. Provide accurate info.

  • Feedback: Respond to revision requests within 48 hours, or timelines extend.

  • Prohibited: Reverse-engineering, scraping, reselling our services/IP without permission.

Payments & Billing 

  • Quotes: Custom, in PKR/USD. Valid 30 days.

  • Methods: Bank transfer, EasyPaisa, JazzCash, Stripe (international). All fees yours.

  • Timing:

    Service Type Payment Terms
    Projects 50% upfront, 50% on completion/milestones
    Retainers Monthly, due on 1st (net 15 days)
    Hourly Prepaid blocks (PKR 5,000/hr)

  • Late Fees: 1.5%/month after 15 days. Suspension after 30 days.

  • Taxes: You’re responsible for applicable taxes/VAT.

Intellectual Property 

  • Our IP: Pre-existing tools, frameworks, methodologies remain ours. You get license for deliverables.

  • Your IP: You grant us rights to use your provided content/logos for services.

  • Deliverables: Upon full payment, you own final designs/content (non-exclusive license to us for portfolio/case studies—opt-out available).

  • Trademarks: No rights transferred unless specified.

Client Responsibilities 

To ensure success:

  • Provide timely access (e.g., Google Analytics, hosting logins).

  • Supply assets (logos, content) in requested formats.

  • Approve milestones within 3 business days.

  • Comply with platform policies (e.g., Google Ads rules).

  • No changes to live campaigns without our approval.

Failure delays timelines—no extensions on deadlines.

Cancellation & Termination 

  • By You:

    Service Notice Effects
    Projects Before next milestone Per Refund Policy
    Retainers 30 days written Final bill + handover

  • By Us: For non-payment (7 days notice), breach (immediate), or force majeure (e.g., pandemics).

  • Effects: Immediate stop; payment due for work done; assets transferred post-settlement.

Refunds (Summary) 

See full Refund Policy. Key: Undelivered services fully refundable; delivered digital work non-refundable but exchangeable/optimizable.

Limitations of Liability

To the max allowed by law:

  • No Consequential Damages: No liability for lost profits, indirect damages.

  • Cap: Total liability = fees paid in last 12 months.

  • Service Limits: Results vary; no guarantees against competitors/third-party changes (e.g., Google updates).

  • Availability: Site/services “as is”—may have downtime.

Indemnification 

You agree to defend/indemnify us against claims from your: misuse of services, IP infringement (your materials), breach of Terms, or illegal activities. We cover you for our negligence/gross misconduct.

Confidentiality

Both parties protect non-public info (strategies, client data) for 3 years post-term. Exceptions: Legal requirements, public domain, prior knowledge.

Dispute Resolution 

  1. Informal: Notify in writing—resolve in 30 days.

  2. Mediation: Lahore Arbitration Center (Pakistan clients); neutral for international.

  3. Arbitration: Binding, single arbitrator under Pakistan law.

  4. No Class Actions: Individual basis only.

  5. Costs: Prevailing party recovers fees.

Governing Law 

Pakistan law applies (Lahore courts jurisdiction). International clients: No foreign law overrides unless mandatory.

Changes to Terms 

Updates posted here with “Last Updated” date—effective immediately. Material changes: 14-day email notice. Continued use = acceptance.

Contact Information 

Quake Services
Email: [email protected]
Phone: +92-300-3900374

Ready to start? Book a consultation. We’re your partner in digital success—let’s make your business quake the competition!